HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our team can begin processing within 24 hours, so it is not always possible to accommodate address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to make a correction before your package ships.
HOW LONG IS THE PROCESSING PERIOD?
Orders are processed within 5 to 10 business days after the day you placed your order. You will receive a shipment confirmation email with tracking information once your order has been dispatched.
WHAT ARE YOUR SHIPPING TIMES?
We ship to all US addresses within the continental United States. After your order ships, delivery typically takes 5 to 10 business days depending on your location. You will receive a tracking number to monitor your delivery progress.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages that could arrive 1 to 2 business days apart. Each package will have its own tracking number.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We are sorry your shipment did not arrive in perfect condition. Please contact us at support@truevalueretails.com with your name, order number, and a photo of the damaged item so we can resolve the issue promptly.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive a confirmation email with your tracking number. You can use this number on the carrier website to track your delivery. If you need further assistance, please contact us at support@truevalueretails.com.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER?
All domestic US delivery issues become the responsibility of the carrier once the package has been shipped. Please first check with neighbors or building management. You can also contact your local post office or carrier directly. If you still cannot locate your package, please reach out to us and we will do our best to assist you.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or damaged, please contact us immediately at support@truevalueretails.com. We have a 30-day return and money-back guarantee from the date of delivery, so please reach out within that window so we can make it right.
DO YOU SHIP INTERNATIONALLY?
At this time, we ship to US addresses only within the continental United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or international destinations.
